Technical Writer

Instant Connect LogoInstant Connect is a software platform that provides seamless push-to-talk (PTT) connectivity for today’s fast-moving workforces utilizing any mix of mobile, radio, IP, and telephony devices.  Our next-gen platform is fully device-independent, letting your workforce communicate any way they want sharing both voice and data.

Instant Connect is part of the Dillon Kane Group (DKG) portfolio of affiliated companies and businesses.  DKG is an established, trusted name in enterprise software, technology, and business, located at 222 S. Riverside Plaza, Suite 2800, Chicago, Illinois.

Duties and Responsibilities:

The Technical Writer will drive our technical communications and outbound content for customers, partners, and the communities around the different industries we serve.  The ideal candidate enjoys the challenge of distilling complex product usage and implementation details into clear documentation that is understandable by customers from diverse backgrounds.

This person will report to the Product Manager, working with the technical and services staff to understand how Instant Connect enables seamless collaboration in a Connected Workforce, finding the ideal way to present this information to our customers and others.  The Technical Writer will be responsible for gathering information from subject matter experts and program owners, distilling it into clear and concise communications that can be delivered across available internal and external communication channels.

The ideal candidate is self-motivated and passionate about communications that expand understanding and provide insights.  This person is an excellent writer and communicator who is able to reach developers, architects, and technology administrators with information and insights that will help them get the most from their Instant Connect investments.  This person is also a skilled project manager who can balance multiple deliverables and deadlines with efficiency and grace.

Example deliverables include:

Qualifications

Nice to Have: